Statuses Shopify Connector

This article explains how order and checkout statuses in Shopify are mapped within Spotler Connect.

On this page you have the following options:

• Order and Checkout statuses
• Order statuses Shopify
• Status priorities
• Checkout statuses Shopify

Order and Checkout statuses

Shopify distinguishes between various states for orders and checkouts. These multiple statuses can sometimes conflict when considered individually. Spotler Connect resolves these conflicts by mapping combinations of statuses, ensuring that an order is set to Processing only when it is ready for shipment. This is particularly important for E-fulfilment connectors.

Order statuses Shopify

The following table maps Shopify order-related statuses to their corresponding Spotler Connect statuses:

Shopify Status	Spotler Connect Status
Order status Canceled	Cancelled
Fulfilment status Fulfilled	Completed
Fulfilment status Partially fulfilled	Partially shipped
Fulfilment status Unfulfilled	Depends on payment status
Fulfilment status Scheduled	Processing
Payment status Authorized	Pending payment
Payment status Paid	Processing
Payment status Partially refunded	Partially refunded
Payment status Pending	Pending payment
Payment status Refunded	Refunded
Payment status Unpaid	Pending payment
Payment status Voided	Cancelled
Unknown status	Unknown

Status priorities

Shopify is one of the few connectors that has several states for an order, which can lead to conflicting information when each state is considered separately (for example, a combination of fulfilment status Unfulfilled and payment status Unpaid does not combine well into an existing Connect status). Spotler Connect resolves these conflicts by applying the following priorities for determining status:

• Order status – When an order is canceled in Shopify, Spotler Connect maps the order to Cancelled. For all other order statuses, the fulfilment status is leading.
• Fulfilment status
  • If the fulfilment status is Fulfilled, the order is mapped to Completed, regardless of the payment status.
  • If the fulfilment status is Partially fulfilled, the order is mapped to Partially shipped.
  • If the fulfilment status is Unfulfilled or Scheduled, the payment status determines the final status.
• Payment status
  • If the payment status is Paid, the order is mapped to Processing.
  • For any other payment status, Spotler Connect maps the status according to the table above.

Checkout statuses Shopify

The checkout process in Shopify is also mapped to corresponding statuses in Spotler Connect. The table below shows the mapping for checkout statuses. It's very straightfoward.

Shopify Status	Spotler Connect Status
Pending	Pending
Abandoned	Abandoned*
Completed	Completed

*  After a predetermined time interval (default 30 min, adjustable in your integration settings for Shopify), any checkout without a related order from Shopify is marked as Abandoned.