The Integration health tab in the Connect dashboard provides a log of the last 90 days' connectivity of any connector active on your account. These health checks are performed every five minutes. Each day is assigned a bar in the health table, which visually indicates the level of connectivity over the period.
On this page you have the following options:
Colour codes
Each bar in the health table is coloured according to the level of downtime detected:
- Green indicates that no downtime was detected.
- Yellow indicates that minor downtime (<5 minutes) was detected.
- Red indicates that significant downtime (30 minutes) was detected.
When hovering over a bar, the cause and duration of the downtime is displayed.
Categories
Connect distinguishes between the following causes for downtime:
-
Access denied: Connection could not be established with the connector, often due to invalid API credentials. If this happens frequently and for longer durations, check the API credentials in the connector settings. -
Connector offline: Connection could not be established with the connector, but not due to invalid API credentials. This occurs when an external platform experiences downtime. -
External issues: The connection to the integration was successful, but no (valid) data was received. This occurs when a platform experiences disruptions or is overloaded. -
Unknown: The problem could not be categorised as one of the above. We have received an error that is not categorised.