Sometimes, you will need to import an order manually. For example, when you manually create a new order in your sales channel and want it immediately imported into Connect.
Manually Importing an order
To manually import a product in Connect, navigate to the order overview and click the Import order button on the top right of the main table.
This action opens a popup asking for additional info:
- Data type to import: this will always be set to Order.
- Source connector: Select the platform you want to import the product from.
- SKU: TheSku is the identifier which Connect can use to retrieve the product. The way to find this ID differs per platform:
- WooCommerce: The Order ID is the same as the order number.
- Shopify: Navigate to the order. In the URL you will find a section that looks like "/orders/45421089589456". The numbers after '/orders/' form the Order ID.
Magento: Navigate to the order. In the URL you will find a section that looks like "order_id/62'. The numbers after '/order_id/' form the Order ID. - Lightspeed: Navigate to the order. In the URL you will find a section that looks like "/orders/212929365". The numbers after '/orders/' form the Order ID.
- Prestashop: You can find the Order ID in the order overview.
- Bol: "Bestelnummer' is the order ID (please note: this only works for open orders).
- Shopware: Navigate to the order. In the URL you will find a section that looks like "/detail/64ba50e7347b4f73b53abea3deb33d54/...". The numbers after '/detail/' form the Order ID.
Once you've completed the questions above, click the Import order button. The process will run in the background, and after a few seconds, you will receive visual feedback on whether the import has succeeded. If it has succeeded, the order will appear in the order overview.