Statuses Shopware Connector

This article explains how order and checkout statuses in Shopware are mapped within Spotler Connect.

On this page you have the following options:

• Order and Checkout statuses
• Order statuses Shopware
• Status priorities
• Checkout statuses Shopware

Order and Checkout statuses

Shopware defines multiple states for orders that can sometimes conflict with the single default state used in Spotler Connect. For example, a Delivery status of Shipped combined with a Payment status of Cancelled can result in conflicting signals. To resolve these conflicts, Connect maps Shopware order statuses based on the combination of Order, Delivery, and Payment statuses, ensuring that only orders that can actually be processed are set to Processing.

Order statuses Shopware

The following table maps Shopware statuses to their corresponding Spotler Connect statuses:

Shopware Status	Spotler Connect Status
Order status Open	Depends on Delivery and Payment status
Order status In progress	Processing
Order status Done	Completed
Order status Cancelled	Cancelled
Delivery status Open	Depends on Payment status
Delivery status Shipped partially	Partially shipped
Delivery status Shipped	Completed
Delivery status Returned	Returned
Delivery status Returned partially	Partially Returned
Payment status Paid	Processing
Payment status Open	Pending payment
Payment status Paid Partially	Pending payment
Payment status Reminded	Pending payment
Payment status Cancelled	Cancelled
Payment status In Progress	Pending payment
Payment status Unconfirmed	Pending payment
Payment status Failed	Failed
Payment status Authorized	Pending payment
Payment status Chargeback	On hold
Payment status Refunded	Refunded
Payment status Refunded partially	Partially Refunded

Status priorities

Shopware has several order states which can conflict with the single default state in Spotler Connect. To resolve these conflicts, Spotler Connect maps order statuses based on the following priorities:

• Order status: The order status is evaluated first.
  • When the order status is Open, both Delivery and Payment statuses are subsequently checked.
  • When the order status is In progress, Spotler Connect maps the order to Processing.
  • When the order status is Done, it is mapped to Completed.
  • When the order status is Cancelled, it is mapped to Cancelled.
• Delivery status: For orders with an Open order status, the Delivery status is considered.
  • If the Delivery status is Open, the Payment status is leading.
  • If the Delivery status is Shipped, the order is mapped to Completed.
  • If it Delivery status is Shipped partially, the order is mapped to Partially shipped.
  • If the Delivery status is Returned or Returned partially, the order is mapped to Returned or Partially Returned respectively.
  • If the Delivery status is Cancelled, the order is mapped to Cancelled.
• Payment status:
  • Iif the Payment status is Open, Paid Partially, Reminded, Cancelled, In Progress, Unconfirmed, Failed, or Authorized, the order is mapped to Pending payment.
  • If the Payment status is Paid, the order is mapped to Processing.
  • If the Payment status is Chargeback, it is mapped to On hold.
  • If the Payment status is Refunded or Refunded partially, the order is mapped to Refunded or Partially Refunded respectively.
• If a combination of statuses cannot determine a clear outcome, the order state in Spotler Connect is mapped to Unknown.

Checkout statuses Shopware

The checkout process in Shopware is also mapped to corresponding statuses in Spotler Connect. The table below shows the mapping for checkout statuses. It's very straightfoward.

Shopware Status	Spotler Connect Status
Pending	Pending
Abandoned	Abandoned*
Completed	Completed

*  After a predetermined time interval (default 30 min, adjustable in your integration settings for Shopware), any checkout without a related order from Shopware is marked as Abandoned.