In Connect, orders are imported and exported through connectors. They have statuses based on external payment and shipment triggers, and can be used as a source for contact data.
In this article you will learn more about:
Order statuses
Connect recognises the following order statuses:
| Connect order status |
|---|
Failed |
Pending payment |
Processing |
Completed |
Partially Shipped |
Returned |
Partially Returned |
Refunded |
Partially Refunded |
On hold |
Cancelled |
Unknown |
Order import and export
In Connect, orders are imported and exported through connectors. Orders are often imported near-real time, meaning that whenever an order is created in an external platform, the connector will import it into Connect immediately. Several connectors operate on a 5-minute import interval. Exporting orders from Connect to other connectors is always real-time.
Order overview
The order overview shows all orders that exist for your account. All orders are displayed if there are order sources from multiple connectors. By default, the view is sorted with the most recent orders first. The overview offers the following functionalities:
- Filter order statuses
- Advanced filter on orders
- Bulk edit selections
- Import orders manually
- See detail of orders
Filter order statuses
Orders can be filtered based on their status in Connect. Only statuses that have at least one result are shown in the tabbed bar at the top of the screen.
Advanced filter on orders
Clicking the Filter button opens advanced filtering options. These filters include options to filter by source connectors, related connectors, and order amount.
Bulk edit selections
After creating a selection, checkboxes can be used to select orders for bulk editing. The checkbox in the header of the table allows selection of all orders on the page or within the selection. The Filter button then changes to Bulk actions, offering options to update or delete the selected orders.
Import orders manually
A single order can be imported using the manual import feature.
See detail of orders
Clicking an order line in the table opens the order detail view, where all detailed information about an order is collected.