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How do I manually import a contact?

Sometimes, you will need to import a contact manually. For example, when you update a contact and you need this change propagated through other connectors immediately.

Manually importing a contact

import-contact.jpg

To manually import a contact in Connect, navigate to the contact overview and click the Import contact button on the top right of the main table.

Import-contact-detail.jpg

This action opens a popup asking for additional info:

  • Data type to import: this will always be set to Contact.
  • Source connector: Select the platform you want to import the contacts from.
  • Contact ID: Enter the Contact ID. The name for this ID and how to retrieve it differs between platforms.
    • Copernica: The ID can be found as a field in the customer profile.
    • Lightspeed: Navigate to the customer detail page. In the URL you will find a section that looks like "/customers/157791879". The number after "/customers/" is the Contact ID.

      Magento: Navigate to the customer edit page. In the URL you will find a section that looks likes "/id/1/...". The number after "/id/" is the Contact ID.

    • Prestashop: The Contact ID is displayed on the customer overview.

    • Shopify: Navigate to the customer detail page. In the URL you will find a section that looks like "/customers/3681831747623". The number after "/customers/" is the Contact ID.

    • Shopware: In Shopware, we differentiate between customers and newsletter recipients:

      • Customers: The Contact ID is the Customer Number in the Shopware customer overview.

      • Newsletter recipients: Instead of the Contact ID, you can use the recipient's email address.

    • Spotler: The Contact ID can be found as 'externKlantID' on the contact detail page. You can also import based on email address.

    • WooCommerce: Customers are registered as users in the user overview. Navigate to the user detail page. In the URL, you will find a section that looks like "user_id=40." This number is the Contact ID.

Once you've finished the questions above, click the Import contact button. The process will run in the background, and after a few seconds, you will receive visual feedback on whether the import has succeeded. If it has succeeded, the order will appear in the contact overview.