You are currently in step 2 Check your connector health of the Get started checklist. In this step, you will dive into the status of your operational connectors and learn what you can do in these 3 scenarios:
😁 You just want to check in, or you suspect something is wrong
🤔 You want to be kept informed so you know if something is wrong and can take action immediately
😡 You've received a complaint or you know something is wrong, but you don't know what yet
Step 1. Go to the Connector health module
The Connector health module provides a log of the last 90 days' connectivity of any operational connector in your account. These health checks are performed every five minutes and each day is assigned a bar in the health table, which visually indicates the level of connectivity over the period.
Go to the Connector health module and see the current status of your own operational connectors.
📚 Need more guidance?
- Current status - find more information on the different colour codes and categories available in this module.
Step 2. Features and FAQ's per scenario
For this step, we'll use 3 different scenarios and describe features and information that works well with that case:
😁 You just want to check in, or you suspect something is wrong
You don’t have any concrete issues, but you want to make sure your connectors and data flows are healthy. Therefor, start with a high-level check:
As described above, this gives you an instant overview of the current status of your connectors. This is the fastest way to see if everything is operational or if there are known issues.
Every connector and data stream has a status. These help you understand whether data is actively syncing, pending or experiencing problems. Statuses exist on multiple levels, such as:
- the general connector status
- order, product and checkout statuses (for example Active, Draft or Removed. These can differ per connector)
- contact or organisation statuses (for example Active, Pending or Disabled)
Every exact connector status can be found per connector overview page.
🤔 You want to be kept informed so you know if something is wrong and can take action immediately
You don’t want to manually check all the time, but you do want to know immediately when errors occur so you can act fast. Therefor, set up proactive monitoring:
Turn on email alerts in your profile settings. You decide per data stream which alerts you want to receive. For example, you might only want to receive alerts about order errors and not about products or contacts. Learn here how to set up email alerts: Profile Settings.
In addition to email, notifications are also visible directly in Connect. This gives you a central place to review recent issues and warnings. For more information, see this article: Notifications.
Alerts help you act before issues escalate, for example when orders stop syncing or when a connector encounters repeated errors.
This setup is ideal if you want confidence that you won't miss critical issues.
😡 You've received a complaint or you know something is wrong, but you don't know what yet
A customer complains, a campaign fails or you already know data isn't syncing correctly, but you don't yet know why. Therefor, investigate step by step:
In the connector settings, you have a toggle to activate or deactivate a connector. When inactive, no data will sync. Make sure it is activated.
Look up a contact by email address or search for a specific order or product. This helps you verify whether the data exists in Connect and what its current status is.
At the top of each record page, you can see:
- the source system where the record was originally created
- the current status of the record
- the full timeline, including sync attempts, errors, and blocked actions
If data is not syncing, it may be blocked by a data rule. When this happens, the reason is always visible in the timeline of the record. For more information about data rules, see Data rules.
Use the list view to see exactly which data fields (including custom or meta fields) are currently stored in Connect.
Many records are connected and missing or incorrect links can explain unexpected behavior:
- Orders show linked products
- Accounts show linked contacts
- Lists show which contacts are included
If a record failed to sync correctly and the issue has been resolved, you can manually retrieve contacts, products, or orders. Manual retrieval is especially useful after fixing configuration issues or temporary connector errors.
If abandoned cart campaigns are not working, check whether checkouts are syncing correctly. A checkout is the stage before an order, and abandoned cart campaigns rely on checkout data, not order data.
This approach helps you move from symptom to root cause in a structured way. By combining health checks, notifications, statuses, and record-level investigation, you can confidently monitor your integrations and resolve issues faster. Do you suspect that something is not right? Let us know and we'll look into it with you. Contact us at support.connect@spotler.com
Now that you know exactly what to do in which scenario, you might want to know when changes are needed and what to do in that case.
👉3️⃣ Go to Step 3: Know when changes are needed